Zoom Assistance

Based on the latest version of Zoom as at October 2021

Installing Zoom and Joining a Meeting

Here are a couple of Youtube videos. One is aimed at Apple users and one at Android & Desktop users but each contains useful tips for both types of user. Ignore the directions to create a Zoom account, that is not necessary to join a meeting. Both videos include advice for Hosting a meeting, just ignore that stuff!

You do not need a camera to join in. You can still listen and be heard

Help mainly for Apple users

Help mainly for desktop and Android users

There is help and advice on the Zoom website too for all devices

If you are a bit more adventurous, simply click the link in your email and follow the instructions to install the software on your phone or desktop. It is perfectly safe to do so. You do not need to register on Zoom to attend a meeting

To Join a Meeting After install, Go to the email and click the link again. Do not start the Zoom App directly, it will just ask awkward questions.

On Apple devices you may need the Meeting ID and Password in the email.

On Desktops – there can be a delay of 10 or 15 seconds when nothing appears to be happening. Just wait awhile until a rotating symbol appears and a Connect To Meeting box pops up.

Click this and wait…
Join with Video if you can. You can turn it on and off later

On mobile devices it will ask that you enter your name before entering the meeting. Other than that there is not much to do. See Zoom Tips for Mobiles below.

On Desktops sometimes there is a little challenge getting cameras and microphones to work. First click the Microphone and Video options which pop up when you roll the mouse over the Zoom screen, and try all the options! (see the pics in the tips)

Occasionally you may get a message about Zoom needing permissions. You will have to go to your computer settings, Security and Privacy, to give permission for Zoom to access your camera and/or microphone. How you do this depends on your make of device and version of Windows or Mac software so it is not possible be more precise, but just needs a little patience and a look around the options.

I suggest you have a go at joining the meeting at least an hour earlier to give time to resolve any set up issues like this.

Zoom Tips for Desktop

Click the pic for a larger image

Reactions: Raising your hand indicates to the Host that you would like to say something. The other reactions stay up for 10 seconds

You will enter the meeting with your microphone muted. You can raise your hand to speak and the Host will send you are request to UnMute. After speaking please lower your hand

If the sound or video is interrupted or fuzzy then turn off your video to reduce the demand on your internet connection

Zoom Tips for Mobiles

This is an Android view but iPhone should be similar

Click the pic for larger image

You will start on the Main screen where you will see the main speaker and any shared content.

Mobile Options

Reactions: Raising your hand indicates to the Host that you would like to say something. The other reactions stay up for 10 seconds

You will enter the meeting with your microphone muted. You can raise your hand to speak and the Host will send you are request to UnMute. After speaking please lower your hand

If the sound or video is interrupted or fuzzy then turn off your video to reduce the demand on your internet connection